Refund & Cancellation Policy

Last updated: 24 September 2026

This policy explains how course access is delivered after payment, and the terms on which a cancellation or refund may be requested for programs purchased from Traders Castle through traderscastletcc.com.

1. Service Delivery Timeline

Traders Castle courses are delivered digitally. Once your payment is successfully completed and verified (which happens automatically within seconds of payment), your batch group join link is unlocked immediately on your dashboard at My Desk. No physical shipping is involved. In rare cases of a technical delay, access is granted within 24 hours — if it isn't, please contact us using the details below.

2. Cancellation

You may request to cancel your enrollment within 48 hours of payment, provided you have not yet joined the batch group or attended any live/recorded session. To request a cancellation, email info@traderscastletcc.com or WhatsApp us at +91 77967 51319 with your registered email and payment reference.

3. Refund Eligibility

• Full refund: if requested within 48 hours of payment and before joining the batch group or accessing any session/material.
• Partial or no refund: if you have already joined the group, attended a live class, or accessed recorded material — since digital content, once delivered, cannot be "returned".
• No refund is given for a change of mind after the batch has started, or for missed sessions due to the student's own unavailability.
• In case of a duplicate or failed payment where money was deducted but access was not granted, a full refund will be processed once verified.

4. Refund Processing Timeline

Approved refunds are processed within 5–7 business days from the date of approval, back to the original payment method used at checkout, via Razorpay. Depending on your bank, it may take a few additional business days for the amount to reflect in your account/statement.

5. How to Request a Refund

1. Email info@traderscastletcc.com with the subject "Refund Request", or message us on WhatsApp.
2. Include your registered name, email, and the Razorpay payment ID or order ID (visible in your payment confirmation).
3. We will review and respond within 2 business days with the outcome.

6. Non-Refundable Items

Any batch you have already substantially attended, downloaded material, or one-on-one mentor sessions already delivered, are non-refundable.

7. Contact for Refunds & Cancellations